Latest Release 3.5.10 (2/15/2019)
Payroll customers on version 3.5.5 who cannot print paychecks should update to version 3.5.10 as soon as possible.
All payroll customers should update to version 3.5.6 or higher prior to printing/e-filing W-2 forms.
We recommend that customers currently using Keystone 3.x update to version 3.5.10 as soon as possible.
NOTE: This version requires Windows 7/Windows Server 2008 or higher -and- InterBase XE Update 5 or higher. If your system does not meet these requirements, please inform GivenHansco support immediately so that we can place an update hold preventing accidental installation of the update.
Year End 2018 Please check this page for updates on Keystone versions and year end.
Keystone 3.5 is here!
Please read below for updated system requirements for Keystone 3.5.
Keystone Dispatch 3.5 requires a modern web browser to function properly. All computers running Keystone Dispatch must have one of the following web browsers installed:
- Microsoft Edge (Windows 10)
- Microsoft Internet Explorer 11 (Windows 7 and higher) (click here to download Internet Explorer 11)
Please contact your IT vendor if you need assistance with updating your web browser.
Additionally, all computers running Keystone 3.5 must be running one of the following Microsoft operating systems:
- Windows 7 with SP1
- Windows 8
- Windows 8.1 Update
- Windows 10
- NOTE: Windows 10 S is NOT supported. (See below)
- Windows Server 2008
- Windows Server 2008 R2 with SP1
- Windows Server 2012
- Windows Server 2012 R2
- Windows Server 2016
- NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.
Please contact your IT vendor if you need assistance with updating Windows operating systems.
The supported versions of InterBase have not changed since Keystone 3.0 and are as follows:
- InterBase XE with Update 5 (build 10.0.5.595)
- InterBase XE3 with Update 4 Hotfix 4 (build 22.214.171.1248)
- InterBase XE7 with Update 7 (build 126.96.36.1994)
Please contact us if you need assistance with updating your InterBase version.
Windows Server 2016
Microsoft has released Windows Server 2016. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current release of InterBase (XE7) for Windows Server 2016. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to XE7 when planning your future rollout of Windows Server 2016.
Current versions of Keystone run well on Windows 10. In some cases the version of Interbase database software may need to be updated.
For multiuser systems where Interbase XE or higher is installed on a server there is no issue updating client computers to Windows 10.
For stand-alone systems (or should the PC be used as a server) then the version of Interbase may need to be updated. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current release of InterBase (XE7) for Windows 10. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to XE7 when planning your rollout of Windows 10.
Keep in mind that while Keystone works well under Windows 10, there may be other applications on your system that need to be evaluated. We recommend that you check with your other software vendors before upgrading to Windows 10.
Windows 10 S is not Compatible
Microsoft has announced a new lightweight version of Windows called 10 S. This is intended for very light weight systems that run limited applications and surf the internet. It is not compatible with Keystone. If your existing computer is running Keystone then you don't have Windows 10S so you're OK.
Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.
New Help Topics
- Did You Know... (Dispatch)
- Emergency Backup - Quick Simple Solutions
- Read How Keystone Determines Tax Authority Defaults for Tickets to learn how Keystone has been updated to improve default Tax Authorities in Ticket Printing, Disptach, Ticket Maintenance and Ticket Importing.
- Version 2.5 Key Changes